I called again spoke to someone else this time in the office mom was in, she was completely indifferent. I didn't make a scene as I tried calling upstairs to explain, the woman on the phone said she would handle it. Mom had already gone upstairs by herself. What I don't get is even after I told the teenagers at the door what moms problem was, they could have cared less. Because of Covid 19 they would not allow me in, which I get. I took my mother who has dimentia to Bascom Palmer appt. Our records indicate the company failed to respond to the one complaint brought to its attention. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises.
Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA.
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